Returns and Exchange Policy

Returns & exchanges

We understand the importance of the right product and the right fit, and we want you to love your Sonifer home appliances products. To make an exchange, please follow these guidelines:

We have a 7-day exchange policy. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you an exchange.

We do not accept exchange with the exception of items damaged in transit. To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (there might be some exceptions depending on the products, please contact us at

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Items Delay/Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 60 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Lost or Stolen Packages
Sonifer UAE is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Sonifer UAE will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged or if you want with other items equal or higher than the amount of the product you purchase. If you need to exchange an item, email us at and we'd be happy to assist you with the process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.